Return & Refund Policy

We hope your order becomes part of your favorite memories. If something isn't quite right, the Front Desk is here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your RUMI RESORT item must be:

• Unused and in its original condition
• Complete, with all pieces and components included
• Returned in its original packaging
• In a condition suitable for resale
• Accompanied by proof of purchase

RUMI RESORT reserves the right to decline a return or refund for items that have been used, damaged after delivery, returned incomplete, or are otherwise not in their original condition.

To start a return, please email frontdesk@rumiresort.com within 14 days of delivery with your order number and reason for your return. Please do not send your order back before contacting us.

Pre-Order Cancellations

Pre-orders may be canceled for a full refund at any time before your order has shipped.

Once your order has shipped, our standard 14-day return policy applies.

To request a pre-order cancellation, please email frontdesk@rumiresort.com with your order number.

Refunds

Once your return has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or credit card provider.

Original shipping charges are non-refundable.

Return Shipping

Customers are responsible for return shipping costs unless an item arrives damaged, defective, incorrect, or there was an error with your order.

We recommend using a tracked shipping service, as RUMI RESORT cannot be responsible for returns that are lost in transit.

Damaged, Defective, or Incorrect Orders

Each order is carefully packed before leaving the Resort, but occasionally things happen in transit.

If your order arrives damaged, defective, or incorrect, please contact frontdesk@rumiresort.com within 48 hours of delivery with your order number and photos of the item and packaging.

We'll review the issue and make it right as quickly as possible.

A Note from the Front Desk

Every guest's stay looks a little different. If you have any questions about your order or return, we'd be happy to help.

Front Desk: frontdesk@rumiresort.com