Shipping Policy

Every order is packed with care from RUMI RESORT.

Pre-Order Shipping

The Rumi Travel Set is currently available for pre-order and is expected to ship in October 2026.

Your pre-order reserves a set from our first collection. You'll receive a shipping confirmation email with tracking information as soon as your order is on its way.

The October 2026 shipping timeframe is an estimate and may be subject to change. If there is a significant delay affecting your order, we'll contact you at the email address provided at checkout.

Shipping Rates

We currently offer shipping within the United States.

Standard Shipping — $8
Express Shipping — $15

Shipping speed refers to the carrier service selected once your order has shipped and does not change the estimated October 2026 pre-order ship date.

Local Delivery

Complimentary local delivery is available for eligible addresses near RUMI RESORT headquarters in Minnesota. If your address qualifies, Local Delivery will appear as an option at checkout.

You'll be notified when your order is out for delivery.

Delivery

Once your order has shipped, you'll receive a confirmation email with tracking information.

Carrier delivery times are estimates and may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.

International Shipping

We are not currently offering international shipping.

We hope to welcome more destinations to the Resort in the future.

Lost or Delayed Packages

If your package appears to be lost, significantly delayed, or is marked as delivered but you have not received it, please contact the shipping carrier and frontdesk@rumiresort.com. We'll do our best to help resolve the issue.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

If you notice an error after ordering, contact frontdesk@rumiresort.com as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Damaged Orders

If your order arrives damaged, please contact frontdesk@rumiresort.com within 48 hours of delivery with your order number and photos of the item and packaging.

We'll work with you to resolve the issue as quickly as possible.

Questions?

The Front Desk is always happy to help.

Email: frontdesk@rumiresort.com